Last Updated: December 8th, 2025
Thank you for shopping at ATW Industries. This Shipping Policy outlines our practices for processing, packaging, and delivering your orders. Please read this policy carefully before placing an order.
Shipping Locations
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
We ship to all 50 U.S. states, including:
- Residential addresses
- Commercial/business addresses
- P.O. Boxes (USPS shipments only)
- APO/FPO/DPO military addresses
Processing Time
All ATW Industries products are made-to-order and manufactured specifically for your order upon receipt of payment. This means:
Manufacturing Time
- Orders are typically manufactured and ready to ship within 3-5 business days of order confirmation
- Most orders are completed and shipped within one week of purchase
- Complex or custom orders may require additional processing time
- Orders are not processed or shipped on weekends or holidays
Order Confirmation
You will receive an order confirmation email immediately after placing your order. This confirms we have received your order and payment. This is not a shipping confirmation.
Shipping Notification
Once your order has been manufactured and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Methods and Delivery Times
We use XPS Ship to provide competitive shipping rates from multiple carriers including UPS, FedEx, and USPS. Shipping methods and delivery times vary based on your location and the shipping option you select at checkout.
Available Shipping Options
Standard Ground Shipping (3-7 Business Days)
- Most economical option
- Delivery within 3-7 business days after shipment
- Tracking information provided
- Available for all orders
Expedited Shipping (2-3 Business Days)
- Faster delivery option
- Delivery within 2-3 business days after shipment
- Tracking information provided
- Higher shipping cost
Express Shipping (1-2 Business Days)
- Fastest delivery option
- Delivery within 1-2 business days after shipment
- Tracking information provided
- Highest shipping cost
Important Note: Delivery timeframes begin after your order has been manufactured and shipped, not from the date of purchase. Total time from order to delivery is typically 6-12 business days for standard shipping.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Destination address
- Selected shipping method
- Current carrier rates
The exact shipping cost will be displayed before you complete your purchase. There are no hidden shipping fees.
Free Shipping
We do not currently offer free shipping promotions, but we may offer promotional free shipping during special events or sales. Any such promotions will be clearly advertised on our website.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information (UPS, FedEx, or USPS)
- Link to track your package
- Estimated delivery date
You can track your order by:
- Clicking the tracking link in your shipping confirmation email
- Visiting the carrier’s website and entering your tracking number
- Logging into your account on our website (if you created one) and viewing your order history
Delivery
Delivery Confirmation
Most carriers provide delivery confirmation, which means the package is marked as delivered when it is left at your address. We recommend tracking your package so you know when to expect delivery.
Signature Required
Standard shipments do not require a signature upon delivery. High-value orders may require a signature at our discretion. If a signature is required, someone must be present to sign for the package.
Delivery Issues
If you experience any of the following issues:
Package Not Received:
- Check the tracking information to confirm delivery status
- Check with neighbors or household members
- Look around your property (porch, side door, garage, etc.)
- Contact the carrier with your tracking number
- If not located within 3 business days of expected delivery, contact us at atwindustries1@gmail.com
Incorrect Address:
- If you provided an incorrect shipping address, contact us immediately at atwindustries1@gmail.com
- We will attempt to update the address with the carrier, but cannot guarantee success
- Address changes after shipment may incur additional fees
- We are not responsible for packages delivered to the address you provided at checkout
Delivery Delays:
- Weather, natural disasters, and carrier delays may affect delivery times
- We are not responsible for shipping delays caused by the carrier
- Contact the carrier directly for updates on delayed packages
Damaged or Lost Packages
Damaged Packages
If your package arrives visibly damaged:
- Note the damage on the delivery receipt (if signing for package)
- Take photos of the damaged packaging
- Open the package and inspect the contents
- Take photos of any damaged products
- Contact us immediately at atwindustries1@gmail.com with photos and order details
- We will work with the carrier and provide a replacement or refund
Do not discard damaged packaging until the claim is resolved.
Lost Packages
If tracking shows your package as delivered but you did not receive it:
- Wait 24 hours (carriers sometimes mark packages as delivered prematurely)
- Check with neighbors and household members
- Contact the carrier to open a claim
- Contact us at atwindustries1@gmail.com
- We will open an investigation with the carrier
- If the package cannot be located, we will provide a replacement or refund
Package Security and Theft
Once a package is marked as delivered by the carrier, the risk of loss or theft transfers to you. We are not responsible for packages stolen after delivery.
To reduce theft risk, we recommend:
- Requiring a signature for delivery (contact us before ordering)
- Having packages delivered to a secure location (work address, package locker, etc.)
- Installing a security camera or doorbell camera
- Tracking your package and retrieving it promptly upon delivery
If your package is stolen after delivery, please file a police report and contact us. While we are not liable for stolen packages, we will work with you to find a solution on a case-by-case basis.
Incorrect or Missing Items
If you receive the wrong item or your order is missing items:
- Check your packing slip to verify the contents
- Contact us immediately at atwindustries1@gmail.com with:
- Order number
- Description of the issue
- Photos of the incorrect or missing items
- We will investigate and ship the correct item or missing items at no charge
- You may be asked to return incorrect items (we will provide a prepaid return label)
Shipping Restrictions
We do not ship to:
- International addresses (outside the United States)
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.) – may be available upon request
Some products may have additional shipping restrictions based on size, weight, or hazardous material regulations.
Customs and Duties
Because we only ship within the United States, there are no customs duties, import taxes, or international fees.
Order Changes and Cancellations
Because our products are made-to-order:
Before Manufacturing
- Contact us immediately at atwindustries1@gmail.com if you need to change or cancel your order
- If we have not yet begun manufacturing, we can modify or cancel your order
- Once manufacturing begins, orders cannot be changed or cancelled
After Shipment
- Orders cannot be changed or cancelled after shipment
- You may refuse delivery or return the item under our Return Policy (see Return/Refund Policy)
Multiple Items and Shipments
If you order multiple items:
- Items with similar manufacturing times will be shipped together when possible
- If items have different manufacturing times, they may be shipped separately
- You will receive separate tracking information for each shipment
- You will not be charged additional shipping for multiple shipments unless you selected expedited shipping for specific items
Business Days and Holidays
Processing and shipping times are based on business days (Monday-Friday), excluding federal holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Orders placed on weekends or holidays will be processed on the next business day.
Contact Us About Shipping
If you have questions about shipping, your order status, or tracking information, please Contact Us.
Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Any changes will apply to orders placed after the update.
